Customer Success
Customer success training information
- How to change the price of a catalog number
- Entering a Vehicle Order
- How to find a part in P&A
- How to check a parts lead time
- How to find the CVG part number from the Catalog number.
- Canceling a vehicle order.
- How to cancel a back-ordered item.
- How to add or remove parts from inventory.
- QWMENU report.
- How to check part availability
- How to enter a vehicle quote.
- Adjusting labor rate
- QWMENU analysis
- How to Create a Parts Quote
- System shipping an order.
- Entering a parts order
- Checking the warranty date.
- Website Administration Training
- How to find the vehicle's build.
- Changing a quote into an order.
- Canceling an order with a seat/cushion.
- How to change the shipping address on an order.
- Entering a vacation request.
- How to view your available vacation and earned personal time.
- Canceling a parts order.
- How to check the status of the warranty claim.
- How to add a note to an order.
- Removing the Dropship charge from a parts order.
- Correcting a price on a part/vehicle order.
- How to submit a signed order acknowledgment.
- How to request a kit be created.
- Checking the status of an ECR
- How to access the bill of materials.
- Bringing an order down to be edited
- How to create an RMA.
- How to enter a change request for the parts website.
- Creating a new dealer account
- How to verify if someone is a dealer or end user.
- How to find a customer's information
- Finding a customer's tracking number
- How to locate a customer's invoice
- How to check on an order's status.
- How to add a customer's location to CUSTHEADCVG
- How to add a new contact
- How to check a customer's discount code.
- How to enter a parts change request
- Creating an invoice-only order