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How to cancel a back-ordered item.

This will show a step-by-step guide on how to cancel a back-ordered item.

  1. The customer contacts us to cancel the back-ordered item(s)
  2. Obtain order number
  3. Bring up the CANCELBACKORD screen
  4. Enter the first initial and last name of the representative canceling the order in the Request User field
  5. Enter the order number in the Order No field 
  6. Check the cancel box on the left of the line 
  7. Once all items to be canceled are selected click the CANCEL BACKORDER button
  8. Inform the customer that the back-ordered items have been canceled.